Refund policy

Last updated: October 13, 2026

Return Eligibility

Eligible online purchases may be requested for return within 7 days of delivery. To qualify for a return, items must be unused, unopened where applicable, and in their original condition, with original packaging included where applicable. You must provide your order number or proof of purchase and contact us to receive return instructions before sending an item back. Returns that do not meet these conditions may be declined, except where applicable law requires otherwise.

Items That Cannot Be Returned

For product-condition or customization reasons, certain items are generally final sale and cannot be returned. These include opened sticker sheets, washi tape, and other products that have been used or altered; personalized, customized, or made-to-order products; mystery boxes or products clearly marked “Final Sale” before purchase; and clearance items clearly identified as final sale before purchase. Defective, damaged, or incorrectly shipped items will be handled separately, regardless of these exclusions, as required by applicable law.

How to Request a Return

To request a return, email us at [Your Customer Service Email] with your order number, the item or items you wish to return, and the reason for your request. If an item arrived damaged or incorrect, please include clear photos of the item and its packaging, if possible. Please wait for our approval and return instructions before mailing anything back. Unauthorized returns may be delayed or refused where permitted by law.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of a return that has been lost in transit. If we sent the wrong item or an item arrived damaged or defective, we will work with you to arrange an appropriate resolution, including covering reasonable return shipping costs when applicable. Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please contact us within 3 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging, if possible. We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, or refund. Please do not discard or return the item until we provide instructions. This reporting period does not waive any rights you may have under applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed and appear in your account. Your bank or payment provider may take additional time. Shipping charges and any other amounts that are not refundable under this policy will be handled in accordance with the terms above and applicable law.

Exchanges

We consider exchanges on a case-by-case basis, subject to product availability. Please contact us before returning an item. If an item is damaged, defective, or incorrect, we will work with